1. Introduction

Welcome to Pol & Grace. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://www.polgracehotel.es/ and use our services.

2. Data We Collect

We may collect and process the following personal data about you:

• Personal Identification Information: Name, email address, postal address, phone number, identity document, etc.
• Reservation Information: Data about your stay, such as arrival and departure dates, room preferences, etc.
• Financial Information: Credit card data or other payment methods.
• Browsing Data: Information about your visit to the Site, including IP address, traffic data, location, weblogs, and other communication data.

3. Use of Data

We use your personal data for the following purposes:

• Service Provision: To manage and confirm your reservations and stays at our hotel.
• Communication: To respond to your inquiries and provide you with information about our offers and services.
• Marketing: To send you newsletters, promotions, and other marketing communications (with your consent).
• Site Improvement: To administer and improve our Site and your user experience.
• Legal Compliance: To comply with our legal and regulatory obligations.

4. Data Sharing

We do not sell, trade, or transfer your personal data to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your data with service providers who assist us in operating the Site and providing our services (e.g., payment processors, technology providers, etc.).
• Legal Requirements: We may disclose your personal data if required by law or in response to valid requests from public authorities.

5. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data transmitted through the Site.

6. Your Rights

You have the right to:

• Access your personal data and request a copy.
• Rectify inaccurate or incomplete data.
• Request the deletion of your personal data.
• Object to the processing of your personal data.
• Request the portability of your personal data.
• Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us at friends@polgracehotel.es.

7. Cookies

We use cookies and similar technologies to enhance your experience on the Site. For more information on the use of cookies, please refer to our cookies policy.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. We encourage you to review this page periodically to stay informed about any changes.